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SERVICE

Operating Model Design & Implementation

Harpoon’s Operating Model Design & Implementation service helps organisations establish a fit-for-purpose model that embeds OT security into daily operations. We work with stakeholders to define clear roles and responsibilities, align OT and IT functions, and introduce governance structures that ensure incidents, vulnerabilities, and compliance obligations are managed consistently.

Key Benefits

A strong operating model shifts OT security from being a “project” to a sustainable business function. This provides transparency across the organisation, ensures repeatability, and reduces reliance on a small number of individuals.

Compliance becomes routine, leadership gains visibility and control, and day-to-day teams are equipped to handle risks proactively. The real value lies in confidence: knowing that OT security is structured, auditable, and capable of scaling as the business grows or as regulatory expectations evolve.

Clear roles and RACI across OT/IT/business

Standardised processes (incident, change, vulnerability, access)

Measurable service levels and governance cadence

Compliance embedded into BAU

Methodology

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  1. Assess — Map current ways of working and pain points
  2. Design — Define target model, workflows and responsibilities
  3. Implement — Pilot and roll out with comms & enablement
  4. Embed — Tune KPIs, hand over and coach owners

Deliverables

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  • Operating model blueprint (org, process, RACI, SLAs)
  • Procedure pack
  • Governance & reporting framework
  • Implementation playbook
  • Executive summary

Deliverables listed are provided as a guideline and will vary depending on the scope of work, agreed Statement of Work (SOW), and programme requirements.

The Operating Model Design & Implementation service puts in place a practical, documented operating model, with teams trained, KPIs live, and governance cycles running – so security, operations and compliance work in lockstep.

Why us?

Independent, OT-specific expertise

Unlike vendor-led assessments, Harpoon provides independent, OT-specific expertise.

Governance balanced with reality

OT-first practitioners who balance factory realities with governance – so the model works on paper and on the plant floor.

Fully documented

Everything clearly documented so teams can implement your operating model with certainty and confidence.

Interested in our Operating Model Design & Implementation service?

Book a FREE consultation with one of our team to discuss it further.

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“Harpoon cut through the noise and gave us a clear OT security plan. In six weeks we had asset visibility, prioritised risks, and a roadmap our ops team actually bought into.”

CISO, UK Manufacturing Group
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